A woman I call Margaret owns her home in Dubbo outright and has held a Pensioner Concession Card for nine years. Nobody told her the rates rebate existed, so she paid full rates, full water, full sewerage — nine years running. One phone call put the concession on file for life. The nine years of full price? For most of it, that money is simply gone. Every month you wait is money you don't get back.
Chapter 2 — Council Rates, State by State